Guarantee applies to quality of interaction with our service providers but not to results of services. We do not guarantee that you will find a spouse, a great date and/or improve your dating skills. QUALIFICATIONS: You must contact Ona customer support no later than 14 calendar days after service completion and expressly state your dissatisfaction and refund request. The guarantee may only be applied one-time per customer. The guarantee is limited to amount actually paid, only applies to services priced under $200 USD and purchased directly through Ona, as notated on a valid Ona invoice; no services that you may purchase via an Ona provider out of Ona will be covered.